Whitewater River Tour Cancellation and Refund Policy

Read thoroughly as this policy applies to all circumstance.
Reservations for Whitewater Rafting and Kayaking River Trips with Hard Water Sports require a deposit payment to confirm reservations. No refunded deposits for rafting and kayaking trips cancelled under 4 days notice.
Anyone rescheduling their trip time within 4 to 7 days is subject to a $10 rescheduling fee.

  • All participants must sign a Waiver and Release of Liability form.
  • Arrive 20 minutes prior to your scheduled start time. Failure to arrive at scheduled tour time constitutes a cancellation.
  • Make sure everyone in your group has read and understands the cancellation and refund policy as this will reduce misunderstandings and cancellation disputes.
  • Trips run rain or shine – weather is not a cause for cancellation.
  • We reserve the right to alter or cancel a trip without prior notice due to severe weather, unsafe water levels, and conditions beyond our control or in the best interest and safety of the trip.
  • We reserve the right to refuse services to anyone under the influence of drugs or alcohol and no refunds will be made.

Plese note:
The Kettle River is a free flowing river and the river level goes up and down with the rain. At times when the river is high we use big guided rafts and as the river drops we use smaller self guided rafts and inflatable kayaks.
We can not control the river level, but we do have the equipment to get adventure lovers on the Kettle River whitewater.

Group Reservation

Group rates are for parties of 8 or more and when one person makes the reservations and payments.

Data Collection

We collect only the information needed to identify you for our reservation system which you either submit voluntarily by phone, email or reservation form.
By using our reservation tools, to manage and add additional information to your reservation, you are giving us expressed consent to store additional information about yourself. These tools will allow you to update your reservation information and are available to help make your online experience with us more enjoyable and efficient.
When ordering online with a credit card we do not store your credit card information on our servers.
Cancelation and refund policy is subject to change, please return and update yourself before your final trip date.

Your personal information

We will not rent or sell any of your personal information to other companies or individuals. There are some limited circumstances in which we may disclose your information